About Us...

Established in 1950 , H & L Balen have grown considerably since then as a result of our reputation and by recommendation. As part of our evolving process, we formed a new Company called Balens Ltd trading as "Balens" in 2003. Balens transacts General Insurance Business, whereas H & L Balen & Co continues to handle Financial Services, Mortgages and Business Loans. Both Companies have moved to a new purpose-built premises at 2 Nimrod House, Sandy's Road, Malvern, WR14 1JJ in 2004. This enabled us to expand our workforce, administration systems, software and equipment to service the ever increasing needs of our clients both in the UK and abroad.

Both Companies are Authorised and Regulated by the Financial Services Authority (FSA). We follow high standards of professional conduct, abide by a Code of Ethics, rules and regulations which control our activities. Being authorised and regulated by the Financial Services Authority also means we comply with stringent financial checks, reports and controls on a continual basis.

Balens are Members of the Institute of Insurance Brokers. H& L Balen & Co uses the services of Bankhall for compliance support, preferential insurance rates and sophisticated research software. For mortgage business, H & L Balen are members of several Mortgage Clubs using specialised research and access to special scheme rates not usually available on the open market.

Our core values and purpose centre on client satisfaction , quality advice and support. Our slogans "We care for the Carers" and "experts who care" describe this intention, and is a good reflection of how we operate. We value the relationships we have with our clients, and in servicing them, will always try and "go the extra mile".

Our unique position is that we have a wide range of specialised and flexible facilities not usually obtainable elsewhere, and are one of the very few Brokers and Independent Financial Advisers whose main clientele and business revolves around Health Professionals and their Associations, whether they are in Mainstream Medicine or Complementary Medicine. We do not believe any other intermediary has as many customised block schemes for Health Professional Organisations in this area, nor such a range of Insurers to choose from.

We also specialise in arranging insurance for Charities and Not for Profit Associations or Companies and are also involved in providing cover for Mainstream Educational Establishments. Our Services offering Risk Management and revision of existing insurance facilities are well-received.

From our Headquarters in the Spa town of Malvern, we look after the insurance needs of many thousands of all types of Health Professionals , organisations, charities and the not for profit sector. We have considerable experience and expertise in this field, and are known by both Clients and Insurers alike for our integrity and competence. Since the advent of regulation for UK General Insurance Business, in 2005, we have employed the services of our own full time Compliance Officer, to ensure that both Balens and our Introducer Clients follow the requirements of the Regulations.

We have a culture of education at Balens , and support our staff to pursue External Qualifications as well as providing In-House Training. Health Professionals come in to help our staff understand day to day issues arising from practice, and we attend medico-legal and regulatory body seminars to get the most up to date issues around Medicine and the Law.

To receive further information via email or post or if you would like us to phone you, click here.
Or phone the General Enquiries number on 01684 893006 or email info@balens.co.uk