Client Testimonials

• Balens have been great in arranging re-mortgage, so i’m sure every few years I shall be looking for new re-mortgage products and I’ll certainly let you guy’s sort it out!

• Huge “thank you’s” for all your work! Great news and my day was ‘brightened’

• Just a note to thank those staff on the telephone for the help & pleasantness shown by them, it is a credit to you.

• It was a very harrowing experience for me... Your sympathetic support and the legal aid provided was very much appreciated and led to immediate action on the matter... Your support was very much appreciated by me especially as I was feeling very alone and vulnerable at the time.

• How can I thank you enough for your kindness and for the time that you took, at the end of a long day, to sort out this troublesome incident.

• Thank you so much for your inspirational session with the students on Saturday – the feedback was tremendous. We all really really appreciate your wisdom and energy, especially after such a tiring journey and sleepless night!

• Thank you for your help regarding this matter, I would also like to thank the team for an excellent service over the years.Ps. I would be interested in remaining a client if you work internationally?

• On a more personal level a note of acknowledgment: Talking to you on the phone always makes me feel that I am in good hands doing business with you. That probably is because you come across well with a very personal, honest and straightforward style of communicating. I have a feeling I know what I am at with you.

• Ps. I must say you are exceptionally helpful and it’s very much appreciated.

• She’s incredibly friendly and professional and this is easily the best service I have ever received from an insurance company ever... is an absolute legend and a joy to deal with. When I said that this is the best service I have ever had, what I actually should have said was, not only from an insurance company, but from any company I’ve ever had dealings with. I can reach her whenever I need to, she’s very clear about everything and very accommodating. It’s obvious that you take pride in your staff and your business when you hire people of such a high standard. Congratulations on having Sue on your team. She really does you proud.

• I am writing to tell you how impressed I am by the professional and supportive way in which H&L Balen responded to the situation and I particularly want to thank you for your telephone advice and reassurance.

• I wish to thank you for answering my numerous questions and for helping me understand this area of insurance. I feel secure that we will be with the right specialists as we launch this new venture.

• May I take this opportunity to thank you for the excellent service that your company has provided me with over the past years.

• Very many thanks to you for all your help, patience, advice and above all, humour, throughout this sorry stage. It was always good to know that you were at the end of the phone line if I needed you. I shall certainly recommend you to any friends who may be thinking of taking out a mortgage or re-mortgage in the near future.

• We know you pursued this matter for us in a way that may have been of discomfort to yourself and we would like you to know that your support so far has been immeasurable!
• Thank you so much for your help, you have been amazing – efficient, friendly and patient. I would like to say that it is a pleasure dealing with all the staff I have encountered at Balens, thank you.

• Very speedy, much appreciated.

• The site is excellent! Renewal was very easy, simple and straightforward.... exactly as it should be for users! Well done to the site designer and developer!

• She was most complimentary about the help and advice that she has received from everyone she has spoken to at Balens, in what has been a most distressing time for her. She said she found me very reassuring. She has spoken to several of her colleagues about her situation, and those who have also needed to use our services also gave positive feedback.

• Being able to renew on-line saves a lot of time and hassle sending documentation through post etc. In my opinion good customer service addition.

• What is lovely about you Sue is that you are “human” and I hope you are really valued by Balens. In fairness to Balens, I think it’s wonderful that there is a bit of “give and take” and that is one of the things I liked when I first approached David Balen about setting up an insurance scheme for us. I was only ‘little me” daring to talk to a large UK company and yet I felt I could talk to him. There was a face behind that organisation and an experience and indepth understanding and I always felt I was dealt with “personally”. Because here in Ireland we are so small that even a large business venture is really small by comparison with the UK and we know it is virtually impossible to be competitive so when someone gives us a hearing it is truly appreciated”

• I was most impressed by your article in Positive Health in March 2001 entitled Professional Advice for Complementary Practitioners and I was wondering if I might have a copy of the article (not photocopied from the magazine which results in a poor copy). If it is possible perhaps you could add it as an attachment to an email? ... I would very much like to see you publish some similar articles in the journals/newsletters of the CAM organisations.

• Thank you so much for helping us through all our difficulties with grace and expertise, things we didn’t understand with patience and knowledge and things that I kept forgetting with fortitude and quietness!! I will always recommend Balens as more than excellent and fair. ... It has been pleasant having business with you.

• Wow! That was a fast response Sue.... Thank you.... and ... Balens are the tops!!!

• Thank you for your kind words and for all the help and support you have given me over this very brief period. I enjoyed my conversations with you and it was great to know there was an efficient and professional person I could call upon for help and advice. Balen’s are very lucky to have you.

• I no longer have a complementary health practice as of 2007. I will therefore not require further insurance cover. Thank you for reasonable priced quotes and support over the past few years. I shall not hesitate to recommend your company to other therapists.

• How very helpful & courteous Yvonne was ... She is a star and represents your company very positively.

• We are really glad that we can continue this, I am sure you hear it all the time, but the feedback from therapists at our end is that everyone at Balens has been very friendly, easy to communicate with and very straight forwards.

• Over the moon and back again Joe!!! Boy do you have a very good bottle of champagne coming to you!!! Along with my complete gratitude. I couldn’t have done it without you Joe. I attached some recent pictures of the family. Thank you from the bottom of my heart.

• I am writing to say how pleased I am with the service provided by ... when I recently renewed my house and business contents insurance. ... By taking the time to reassess my situation and needs, she found a much less expensive insurer – Ansvar. My annual premium has very nearly halved, ... She was also very pleasant and very patient. It is rare and very lovely to be given this kind of service.

• I am writing to let you know that I have stepped down as chair ... and thought it a courtesy to advise you of this. May I also take the opportunity to express my personal appreciation of your for ... The role of insurers is so vital to any charity and it has been good to know that you could be called on at any time, and I know this has sometimes been at very short notice. I’ve also been very glad of the professional way in which you have dealt with some complex queries both for myself and for ... members. I was so pleased we were able to meet at a UK Healers meeting.

• Just over two years ago I contracted Balen’s to enquire about insuring a new therapy I was working on. I had no idea if it the therapy was going to be viable or if there was any point seeing it through to fruition. Happily, everyone I spoke to thought the idea was worth developing. The first person I explained the therapy to was unknowingly pivotal in the process. Had it not been for you saying: “if you do this, I’ll be the first one to buy it”, I might not have had the conviction to carry it through. The knowledge that ‘Janet thinks it’s a good idea’ was like a little lantern bobbing about in my often frazzled brain in the months that followed. ... As a belated thank-you, here is a voucher code which gives a years’ membership to the website.

• Many thanks to you both for your efforts on our behalf & for successfully remortgaging us. Life is so much better when you have the good guys batting on your behalf. No doubt we will speak soon.

• I do congratulate you on such a high level of diligence.

• Thank you for your swift and good work.