UPDATED 29/07/2014:

We are delighted to confirm that we have moved premises over the weekend and our new address is:
Bridge House,
Portland Road,
WR14 2TA

Please note that we are currently experiencing internet and phone connection difficulties which BT are working on. We hope to be fully operational by 12:30pm on Tuesday the 29 July 2014. We apologise for any inconveniences during this time and we thank you for your continued patience.

In the event of a Claims Emergency then please contact us on 07918941497

Kindest Regards

The Management of Balens Limited.

Original Story below: 

We are delighted to be the proud owners of a new property in Great Malvern. This is an exciting time for Balens. The offices are currently being prepared for us and we hope to be moving during the week of July 21st.

This move will have an impact upon our availability during the process, but we hope to keep the disruption to a minimum. If your policy falls due for renewal between 4th August and 10th August please read the below, to ensure no disruption to your cover. 

Our plans are currently as follows, however these may be subject to change at short notice.Full details will be kept updated here.

July 2014

Thursday 24th
Office open, but with reduced staffing, thus telephone service will be more limited. Automated telephone and online renewals will be available as normal.

Friday 25th
Office closed. Automated telephone and online renewals will be available as normal.

Saturday 26th
Online and automated telephone renewals site temporarily unavailable whilst servers are moved.

Sunday 27th
Online and Telephone renewals site back online.

Monday 28th
Offices open as normal.

Office open, but with reduced staffing, thus telephone service will be more limited. Automated telephone and online renewals will be available as normal (Subject to change).

Note:                   Our Claims emergency contact will be available as normal during this period.

Our new address will be - Balens Ltd, Bridge House, Portland Road, Malvern, WR14 2TA.Telephone and other contact details will remain the same. 

We would like to thank you for your patience and co-operation during this process and are looking forward to many happy years in our new home.  

With kind regards from the Balens Team



David Balen moved Balens from London to Malvern in 1994 and to purpose built offices at Nimrod House in 2004. Now, in 2014, Balens is on the move again.

In our last Bugle, we reported that with the growth of the company, staff numbers had risen to 39 and we had just expanded into part of the building next door. Today our staff numbers have just topped 50, with 16 new employees in the last 18 months  and we will shortly be moving into new premises in Malvern, beginning an exciting new chapter in the Balens' story.

Balens is a values and ethics driven business offering a range of excellent products and supported by outstanding service at attractive premiums. The growth of Balens over the years has not been achieved by hard sales techniques but has happened organically largely by recommendation and by developing and improving products to suit the requirements and changing needs of our clients.

As well as offering specialist products for our affinity groups, we also have a dedicated commercial insurance team offering a wide range of insurance solutions for most business needs. We also operate a policy of giving back wherever possible, to the health and well being movement and our clients via such things as our CPD events.

This success is recognised by many. Balens has been one of Zurich's elite 100 Brokers for the last 3 years and in September 2013 was noted as being one of the top 400 brokers in the whole of the UK in a Plimsoll Analysis.

David Balen, Managing Director, said: "Client support and service are the cornerstones of who we are and what we do and it is this ethos that has driven the company forward and allowed us to continually grow. Moving premises again, to accommodate for this growth, is a determined sign of our commitment to ensuring this ethos stays true to our hearts, so that we can continue to evolve and improve our products and services."

All of our leadership, management team and staff are very excited about the move. Not only will we have double the size, but the premises are very conveniently situated in the centre of beautiful Malvern Town Centre, close to amenities, the station, shops and restaurants.

We have renamed the new building, "Bridge House". The "Bridge" name was given to the early Balens Insurance schemes and in our logo the symbol has many meanings but can be thought of simply as a way of linking and connecting, and enabling relationship and communication. With this in mind the name seems most appropriate for our new chapter.