Balens was founded in 1950 and is an ethical 4th Generation Family Brokerage with over 70 staff and 80,000 plus clients. We specialise in Insurance for Health, Well-Being, Beauty and Fitness Professionals and their businesses. Our ethos, philosophy and founding principles are uncoloured by financial motives or political agendas. Client support and service are the cornerstones of who we are and what we do.

Balens is not just a place to work but also a place to learn, smile, laugh, support and aspire to new heights. We believe if we care for our employees they will care about our clients and are therefore able to continue in providing a personal and supportive approach to individuals, organisations and corporations.

The company prides itself on family values and this shows through relationships, training, work ethic and staff morale. Our benefits package includes: Commensurate remuneration, 25 paid holiday days per annum, auto enrolment pensions, with company donations increasing to 5% after 12 months service, paid car-parking and a cash health plan after completion of probationary period, together with support for gaining professional qualifications.

"Balens offer fabulous in-house training by using knowledgeable and supportive staff who are on hand to help you on every step of your journey whether you are new to insurance market or already have insurance experience by using a structured program with the ability to adapt to individuals learning needs.

Balens actively encourage you take examinations leading to the CII Certificate."

Balens Teams Member

If you would like to be a part of a growing, family run business, please contact us regarding current vacancies. All applicants will be acknowledged.


Typical position

Customer Service Administrator

Customer service administration within a busy Insurance Broking office, dealing with mostly incoming telephone calls and emails. Meeting customers’ needs from proposal to renewal and ensuring accurate completion of all contracts. Good telephone manner and accurate, numerate admin skills are our priority.

We look for people who have either started their career in insurance and wish to develop further, have experience of Customer Service, even if not within the Insurance market, or those just starting their careers and wish to join us at Trainee level.

Usual work hours: Monday - Friday, 9am-5pm – including half hour lunch break. Total 37.5 hours a week.

Due to continued growth we are always happy to hear from people looking to work in a friendly, hardworking environment. Ideally you will have experience in Insurance or Financial Services although this is not an absolute requirement. We offer a well-structured in-house training programme as well as helping and supporting individuals to gain Chartered Insurance Institute (CII) qualifications.

If you wish to discuss any current vacancies please email with your CV and a covering letter.

Current positions available at Balens – as at 16th June 2021


Junior Customer Service Administrator (CSA) – We are looking for new people to join our Affinities Team.  Requiring good communication skills and a willingness to learn, this role would suit someone who is looking for their first role or a career change to a Customer Service focused position.

See Junior CSA Job Description for more information.

If you are interested, please apply sending a current CV to as soon as possible. We are ideally looking to interview and fill this position as soon as possible.

If you wish to discuss any current vacancies please email with your CV and a covering letter.