This policy is to help you understand how we collect and use your personal information when you visit our website, and has been written in addition to our Privacy Notice for Balens Ltd (Balens), and Balens Insurance Finance Services Ltd (BIFS), which is available on our website here.

This policy and our Terms of Business are subject to English law. Any dispute will be dealt with by the English Courts. Everything on this web site is the property of Balens Limited. The information complies with appropriate UK legislation and regulation. Balens Limited has taken all reasonable care in the production of our web site and it shall not be held liable for any loss whatsoever.

If we change this policy, we will post changes on this page. We will check regularly to improve our service and security for regulatory purposes.  Any queries should be directed to the Data Protection Officer, PIB Group Limited, 1 Minster Court, Mincing Lane, London, EC3R 7AA.  Phone 0330 058 9700

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies using the cookie control on the bottom left of this page. Otherwise most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We have included links on our Balens website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours. Therefore, please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected.

Linked web sites are not within our control.

You may not create a hyperlink to Balens website without our prior written consent.

Website Access

No subscribing member should permit or allow any unauthorised person access to their user name or password. You are responsible for the security of any data which you transfer to or from our website. The companies under common ownership of the Balens family Balens reserves the right to deny access to any subscriber who breaches any of our rules or terms of business.

The Internet is not a 100% secure medium of communication and we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information. We are also not responsible for any technical problems you may experience with our website.

If you do experience technical problems, please e-mail, or phone 01684 898 995.

Version: April 2018