Testimonials

We’ve partnered with Balens for years, and they’ve always been a popular choice for our mobile practitioners. Their insurance is reliable, tailored to what our Pros need and part of a trusted affinity scheme we’re confident to recommend.

BAMBA has been referring to the team at Balens for several years. The approach of the team is always open and friendly, and they are consistent in their support and ready to help when we need them in terms of our wider teacher membership insurance needs.

Great affinity membership programme service We have used Balens for our membership affinity insurance programme for many years and have always found them very helpful and easy to deal with. They have been responsive to the needs of our organisation and our members.

Great Support Balens have always been available to listen to the needs of our members and adjust when needed. Thank you for 25 years of support. UCA head Office Team

Mae from the Customer Services Team has been absolutely exceptional from the very first call. She has provided me with plentiful information to make informed decisions. She has given me excellent advice within the remit of her position. She has kept me updated and made contact with me so that I haven’t had to chase updates. I feel confident that my insurance covers my areas of work, which other companies found hard to define or describe and were very unhelpful. By contrast Mae is so knowledgeable about all aspects of my industry and service provision that I have absolutely certainty in the cover being aligned to my professional needs. This means I feel safe, secure and confident in delivering services that are insured accurately and fully. I am very happy with the outcome and Mae is an asset to Balens.

As a company we have been insured with Balens for 6 years. Our company has grown in this time and staff been added and changes have had to be made to our policy in real time. The whole time we have used Balens Sarah Dyer has been our liaison. She is proactive and efficient. Can make changes within the hour. She is kind so knowledgeable and responsive. She has always given the best service. Even when we have been slow to respond because of busy clinics. Sarah has called and emailed and gently prompted to ensure we always have appropriate cover. The cover Balens supply is bespoke and understands the nature of our company and even with the outstanding service remains an affordable price. We would never go any where else and Sarah is a true credit to the company. Thanks for putting up with us.

I’ve had an excellent experience… I’ve had an excellent experience recently dealing with Susan, adding several new modalities to my policy. I was pleasantly surprised at the quick turnaround and prompt action. Wonderful customer service.

Good customer service representative Today I needed to renew my insurance and spoke with Sue, who was really nice and knew the answers to my questions. Thank goodness there are still human beings at the end of the phone! :)

I've been with Balens for my professional endemic insurance for more than ten years. I have quite specific insurance needs, and I've always found Sarah very responsive. Customer service is always good. I would whole-heartedly recommend giving this company a try.

Thank you to Natasha especially today! I checked my Balens status and realised to my horror I had not renewed my insurance! I was sent the appropriate documentation whilst on the telephone to Bale's. I then filled it in as soon as I could and got back to them at the end of the day (as I was working). With just half an hour of the working day to go, Natasha completed my documentation and took payment and made sure I was insured for the weekend! Balens were already the best in my opinion and this brilliant care today (especially guiding me willingly through tech processes!) was fabulous. Thanks Natasha!

Fabulous customer service! I called on a Friday to set up my insurance as I was newly qualified, and I had a lot of new practitioner questions! Scott helped me first of all, putting my mind at rest and helping me understand what I should do. Once I filled in the forms, I called back and spoke to Natasha Jones who was so friendly and helpful. I explained that I already had customers booked in for Monday and that I could push them back for a few days but if there was any possible way at all she could help me to activate my insurance before the weekend I'd be so grateful. Natasha said she would do her best, and then called me back soon afterwards! She said she had made sure it was worked on straightaway, and she called me as soon as she knew just to put my mind at rest. This meant I didn't have to cancel any customers! I am so grateful for Natasha helping me personally, and for her being so kind and friendly on the phone. I'm really glad I chose Balens!

Couldn't recommend their service better, they have been so friendly and helped answer every question I've had I've also a few days later called again to be walkthrough a business policy. I spoke to Harry who was fantastic, patient, kind and helped me for almost an hour! He explained everything, was very patient and helped me understand what I needed to do to get the most from my policy. Can't recommend Balens enough !

Lucas is great, easy to talk to and very helpful 👍

A huge thank you to Heather at Balens. Heather's customer service is amazing and she was incredibly helpful getting my insurance set up. I would recommend Balens to other occupational therapists most definitely!